Through building trade observatory, we offer players in the building industry regular indicators on the satisfaction of their customers regarding the quality of their products, service satisfaction and business relation. Those indicators help manufacturers and distributors to develop customer loyalty.

A – Barometer operating principle

For each of your company’s target customers (merchants, specialist wholesalers, one-family house builders, craftsmen, etc.) surveys in large numbers allow you to reliably and objectively analyse the following:

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B – Information provided

These barometers, which are particularly appropriate to ISO certification, provide the information required for the company to position itself in relation to its main competitors as regards its customers’ perception of: