The Institute offers the different participants in the car servicing, repair and bodywork industries regular product, business relation and service satisfaction measurements to help them develop their customers’ loyalty.

A – Barometer operating principle

For each of your company’s target customers (wholesalers, car mechanic-repairmen, authorised repairmen, etc.) surveys in large numbers allow you to reliably and objectively analyse the following:

B – Information provided

These barometers, which are particularly appropriate to ISO certification, provide the information required for the company to position itself in relation to its main competitors as regards its business customers’ perception of: